Fastest support path
Use the in-app support section after installation so your shop context and setup details are available to our support team.
Support
Get help with merchant setup and API rollout
Whether you are publishing your first location price or integrating via API, our team can help you launch confidently and verify whether your store supports runtime publishing.
Help channels
How we can support your team
Merchant onboarding
Setup guidance for first-time installs, location coverage, and daily pricing workflows.
API implementation help
Practical support for authentication, endpoint usage, and retry-safe integration patterns.
Operational troubleshooting
Assistance for unexpected pricing behavior or data validation issues during rollout.
Runtime capability review
Help confirming Shopify Plus or partner development store readiness, and safe next steps when runtime publishing is unavailable.